1. Dispatch and Processing

Orders are processed and quality-checked within 1–3 business days after payment is confirmed. Your order is then dispatched from our fulfilment partner’s warehouse.

Because we work with fulfilment partners in different regions, a single order may be split into several parcels dispatched from different warehouses. In that case each parcel has its own tracking number and may arrive on different days.

2. Delivery Times

Delivery times are estimates from the date of dispatch and do not include customs clearance or any delays outside our control. Where a region is not listed, estimated delivery times are shown at checkout.

3. Tracking

Once your parcel is dispatched you will receive a shipping confirmation email with a tracking number and link. You can also track on services such as 17TRACK. Tracking information may take 2–5 business days to appear after dispatch.

4. Customs, Duties and Taxes

Your order may be subject to import duties, taxes or customs clearance fees levied by your country. These charges are the responsibility of the recipient unless we state otherwise at checkout, and we have no control over their amount.

If a parcel is refused at customs or returned to us because the recipient did not pay applicable charges, we will refund the product price (less any shipping and return costs) once the parcel is received back.

5. Incorrect or Incomplete Addresses

Please make sure your delivery address is complete and correct at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange redelivery. A redelivery or return shipping fee may apply.

6. Lost or Damaged Parcels

If your parcel does not arrive or arrives damaged, contact us within 14 days of the expected delivery date at [email protected] with your order number and, for damaged parcels, photos of the packaging and item. We will investigate with the carrier and arrange a replacement or refund.

7. Delays Beyond Our Control

Delivery times may be affected by customs checks, holidays, weather or events beyond our control. If we become aware of significant delays affecting your order, we will keep you informed by email.

8. Returns After Delivery

For returns, refunds and faulty items, please see our Returns, Refunds & Payments Policy.