Yes. All items sold on TMZ Tech are brand new, unused products from manufacturers and fulfilment partners we have vetted. We do not sell refurbished, second-hand or used devices.

Each listing states the compatibility and standards the product supports (for example Qi wireless charging, USB-C or Bluetooth 5.x). Compatibility with every model cannot be guaranteed, so please check the description and your device specifications before ordering.

Most orders arrive within 7–20 business days. Your parcel is dispatched from our fulfilment partner’s warehouse, and you will receive a tracking link by email once it is on its way. See our Shipping & Delivery Policy for details.

Yes, we deliver across the United States and to many other countries. For U.S. orders, applicable sales tax is collected at checkout where required by law. For international orders, import duties or taxes may apply and are usually collected by the carrier or at customs clearance and are not included in the price we charge you. See our Shipping & Delivery Policy for more information.

Once your order is dispatched you will receive a shipping confirmation email with a tracking number and link. You can also track your parcel on services such as 17TRACK. Tracking may take 2–5 business days to show movement after dispatch.

We accept major credit and debit cards (Visa, Mastercard, American Express and more), PayPal and, where available at checkout, Klarna, Afterpay and Tabby. All prices are shown in US Dollars (USD).

Yes. Checkout runs over an encrypted connection and payments are processed by trusted payment providers. We do not store your full card details on our servers. See our Privacy Policy.

You can request a cancellation any time before your order is dispatched — email [email protected] with your order number and we will help. Once dispatched, please follow our return process instead.

Most items can be returned within 30 days of delivery for a refund or replacement, provided they are unused and in their original packaging. In-ear earbuds and other hygiene-sensitive items can only be returned if unopened, unless faulty. See our Returns, Refunds & Payments Policy.

We are sorry about that. Please contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund. If you are a consumer in the United States, your rights under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.) and applicable federal and state consumer protection law are not affected by this policy.

No. We sell generic accessories designed to work with a wide range of devices. Brand names may appear in descriptions only to explain compatibility, and all trademarks belong to their respective owners. We are not an authorised reseller or partner of those brands. See our Company & Trading Disclosure.

Yes. Products are covered against manufacturing defects for 12 months from delivery. The warranty covers repair, replacement or refund of defective items, subject to fair use and the terms in our Returns, Refunds & Payments Policy.

Email [email protected] with your order number and a description of the issue, or use the form on our Contact Us page. We reply within 1–2 business days, Monday to Friday (Mountain Time, UTC−6/−7).