1. Cancelling an Order

You may cancel an order free of charge at any time before it is dispatched. Email [email protected] with your order number and we will confirm the cancellation and refund any amount paid.

Once an order has been dispatched, it cannot be cancelled — please follow the return process below instead.

2. Return Window and Eligibility

You may return most products within 30 days of delivery for a refund or replacement, for any reason. To be eligible, items must be unused, in their original condition and, where supplied, in their original packaging, with all accessories included.

3. How to Start a Return

1. Email [email protected] with the subject line Return, your order number and the reason for return.
2. We will reply within 1–2 business days with the return address or a prepaid return label and instructions.
3. Pack the item securely, include your order number, and send it using the instructions we provide.

4. Refunds

Once we receive your return, we will inspect it within 3–5 business days and issue a refund to your original payment method. Refunds are usually visible within 3–10 business days depending on your bank or payment provider.

Return shipping costs are refunded where the return is due to our error, a faulty item, or where we provided a prepaid label. For change-of-mind returns, you pay the return shipping cost.

5. Faulty Goods and Warranty

Products are covered against manufacturing defects for 12 months from delivery. If an item is faulty, defective or does not match its description, contact us within 14 days of discovering the issue with photos, and we will arrange a repair, replacement or refund, as appropriate.

Consumers in the United States: you have rights under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.) and the implied warranties of merchantability and fitness for a particular purpose under the Uniform Commercial Code as adopted in your state, which may entitle you to a repair, replacement or refund where goods are defective or do not conform to the contract. Nothing in this policy limits those rights, which are not affected by our voluntary warranty.

6. Payments

We accept major credit and debit cards (Visa, Mastercard, American Express and others), PayPal and, where available at checkout, Klarna, Afterpay and Tabby. All prices are in US Dollars (USD).

Payments are processed by trusted third-party payment providers over encrypted connections. We do not store your full card details on our servers. Some providers offer “buy now, pay later” instalment options; those services are provided by the relevant provider under their own terms, and you should review those terms when you use them.

We do not charge hidden fees. If your bank or card issuer charges a foreign transaction fee, that fee is set by your bank.

7. Non-Returnable Items

• Opened in-ear earbuds, ear tips and other hygiene-sensitive products (unless faulty).
• Items that have been used, damaged, or altered after delivery (unless faulty).
• Items returned without proof of order after 30 days from delivery.

8. Chargebacks and Disputes

Before raising a chargeback or payment dispute with your bank or provider, please contact us first — most issues can be resolved quickly and fairly. Abusive or fraudulent use of the payment dispute process (for example, claiming a refund while keeping the goods, or disputing after a refund has been issued) may be reported to the relevant authorities.

9. Questions

Email [email protected] with your order number and we will be glad to help. See also our FAQ and Shipping & Delivery Policy.